CRM is an abbreviation of a customer relationship management that allows you to manage all your customers, partners and prospect information all in a single system. It is designed to help the business to meet the overall goals of customer relationship management. CRM is a software that tracks every interaction a sales rep or company employee has with a lead or customer in one centralized place. The right CRM frees up the time of what reps spend manually in recording contact information and other data, so they can sell instead.
If you are also looking to get a customer relationship management application, we have described the 3 underneath. Either you are thinking to invest in a CRM solution for the first time, or you are looking to replace the existing one, any of these would be very good choices.
Top CRM solution providers for Small Business:
1. Salesforce.com: Salesforce is the market leader in cloud-based CRM solutions, and it has option specifically designed for small businesses. Salesforce provides AI platform that is called Einstein to its CRM solutions, which bring greater analytics capabilities to the service.
Salesforce application is only available through cloud and can range in price from $25 to $150 per month.
2. Zoho: It is an online customer relationship management software for managing your sales, marketing & support in a single system. It empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
Zoho is more than just a CRM because it includes many tools for communication and collaboration, such as an send an email to the client, a notetaking app, document management, project management, Web conferencing, presentations, password vault, and social business tools.
Zoho offer 15 days’ trail package alongside four paid packages. The free edition, which is restricted to just 10 users, comes with basic sales leads, marketing, and customer-support automation with reporting and forecasting tools. Its paid version price range from $12 to $100 per month.
3. Insightly: It is one of the best CRM and project management software for small businesses because it is affordable and can grow with your business. The most powerful feature of Insightly is its usability. Because of its intuitive menus and simple admin tools, it is very easy to use. It takes minimal training to get started, and can easily suit a small team of 1 – 20 employees without too much oversight.
It is available in five tiers: free, basic, plus, professional and enterprise; a free version is also available up to 2 users with limited functionality. Its paid version can range in price from $12 to $99 per month.