How do you tackle the numerous patients’ phone calls? Medical services, especially the emergency medical emergencies are highly demanded. There are many people calling their doctors for appointments or checkups. The main point here is that these call may be overwhelming. You or your medical staff will probably not find time to answer all these calls because of your hectic schedules. You will be busy providing patient care services and processing paperwork. Also, you will be at home after-hours but there are still patients who will be calling.
Do you have the money to hire receptionists or customer representatives? Hiring professional receptionists or customer representatives is a great thing to do. Yes, they will help answer the patients’ questions as well as receive their calls. But do you know how much that will cost? The reality is that hiring receptionists or customer representatives can be cost-prohibitive. What that means is that if you have a tight budget you will be sacrificing the quality of the customer service. Also, some calls may not be answered especially if the calls are many. Professional phone answering service is exceptionally reliable, dependable and timely.
What happens if the patient want to talk to the doctor directly? In most cases, patients want to talk to the doctor directly. It is for this reason why you need to rethink before installing an automatic phone answering service. However, there are many call answering service providers that will divert the call to the intended persons. Notifications or messages can be sent as well. Most of these providers also offer 24-hour service so no call will go unanswered.
Do you want keep patients’ information or data confidential? Patients’ information is very important and they need to be kept safe and confidential. The virtual call answering services eliminate human errors. No one will get the access of the information without authorization.
Do you want to establish a long term relationship with the patients? It is said that an excellent customer service is what actually creates the first impressions. Patient care is a delicate job. For example, during emergencies, patients expect prompt response because delay can result into the loss of life. You need to respond to the incoming calls swiftly. No excuses! If you are able to respond to the patients concerns as soon as possible, they will more trust in you. What that means is that they will always come to you when they are in need of medical assistance.